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The total number of enrolments in our free short courses that we offer as a ‘taster’ of what it is like to study via Distance Education with Charles Sturt University.

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Graduate Certificate in Business Administration (Computing)

Experience a unique course designed for leaders of the Digital Century. The Graduate Certificate and Master of Business Administration (Computing) combines the latest in management theory and practice with preparation for the world’s most highly-regarded industry certifications in the areas of IT governance, IT service management, IT quality management and project management.

Duration
8 months part-time
Intakes
Three sessions a year
Study mode
Online
Units of Study
4 subjects
Course Details

What is this course about?

The aim of the Graduate Certificate in Business Administration (Computing) courses is to prepare students to move from management and supervisory positions into senior management, executive and CIO roles within the IT industry. The needs of existing IT managers who aspire to move upward into senior management positions will be catered to with the emphasis on exploiting information technologies for productivity and competitiveness.

This degree incorporates preparation for certifications from the following industry associations: Information Systems Audi and Control Association (ISACA), ITIL Certification Management Board (ICMB), and Project Management Institute (PMI).

Upon completion of this course, graduates will be able to:

  • demonstrate and apply knowledge of current and emerging trends in the management discipline;
  • critically analyse, evaluate and apply contemporary management theories in the context of professional practice;
  • apply specialised IT knowledge and skills in a management context; and
  • effectively communicate management concepts and solutions in a variety of professional settings

Subjects

Core Subjects
MGI521
Professional Communications
MGT501
Management Theory and Practice

Abstract

This subject is designed for those in professional positions with a need to communicate effectively and manage the communication of others to a high standard. Students who undertake this subject will gain a wide breadth of practical communication skills supported by the latest intellectual and psychological behavioural theory. This subject will equip students to communicate at all levels of professional business.

MGI521 - Professional Communications will cover the following topics:

  • Communication Psychology of Knowledge Exchange
  • Business Language & Document Writing
  • Digital Communications & The Media Experience
  • Creating Business Proposals & Reports
  • Digital Presentations & Tools
  • Selling & Obtaining Buy-In
  • Facilitating Workshops & Meetings
  • Managing Business Conflict & Negotiation
  • Differences Between Leadership, Management & Mentors
  • Personal Presentations & Public Speaking

Assessment

  1. Recorded Audio Presentation (4 mins - 15%)
  2. Document Critique (35%)
  3. Presentation (500 words / 10-15 slides / 10 minute presentation - 50%)

Subject Availability

Session 1 (Feb), Session 2 (July), Session 3 (Nov)

The information above was accurate the time the subject was last run, but may change in future. Be sure to check the details in your subject outline upon enrolment.

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Abstract

This subject develops student knowledge and understanding of a variety of management and organisational theories, as well as the analytical skills required to apply these theories and practices in organisations. The subject also develops student critical thinking skills required to identify and evaluate the assumptions underlying management theories and practices in organisations. Students will develop reflective, interpersonal, communication, team and written skills, which are required for the practice and evaluation of management in organisations

MGT501 - Management Theory and Practice will cover the following topics:

  • Management Theory: Traditional Approaches; Critical Approaches
  • Managers and Management: Manager's Knowledge and Learning; Ethics and Sustainability
  • Planning and Controlling: Managers as Decision Makers; Strategy and Strategic Management; Control in Organisations
  • Organising: Organisation Structure; Organisation Culture; Organisation Change
  • Leading: Leadership; Motivation; Teams

Assessment

  1. Online Library Quiz (10%)
  2. Strategic Management OR Sustainability (3000 words - 45%)
  3. Ethics Leadership & Decision Making (3000 words - 45%)

Subject Availability

Session 1 (Feb), Session 2 (July), Session 3 (Nov)

The information above was accurate the time the subject was last run, but may change in future. Be sure to check the details in your subject outline upon enrolment.

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Elective Academic Subjects (Choose 1 from):
HRM502
Human Resource Management
ITC506
Topics in Information Technology Ethics
ITC540
IT Infrastructure Management
MGT540
Management of Change

Abstract

This subject is an introduction to human resource management in organisations, with a focus on developing technical solutions that are practical and effective in meeting business goals. Studying this subject will help you to make a difference to the performance of your organisation or your part of an organisation, as well as helping you to develop broader skills in critical thinking, communication, research and group learning.

HRM502 - Human Resource Management will cover the following topics:

  • HRM making a difference
  • HR planning
  • Work design
  • Diversity, recruitment & selection
  • Performance management & reward
  • Employee development in the workplace
  • Workplace health and safety

Assessment

  1. Critical evaluation of HR information (1200 words - 25%)
  2. Business report (2500 words - 55%)
  3. A slice of role play (1000 words - 20%)

Subject Availability

Session 1 (Feb), Session 2 (July)

The information above was accurate the time the subject was last run, but may change in future. Be sure to check the details in your subject outline upon enrolment.

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Abstract

This subject allows students to develop skills that are necessary to identify ethical issues that are raised as a result of the advancement of information and communications technology (ICT). The subject will cover areas such as critical thinking, professionalism, ethical theories, privacy, security and crime in cyberspace, intellectual property, freedom of speech and regulation of the internet, systems reliability, and social and ethical issues of emerging technologies. By the end of the subject students should be able to argue consistently and rationally about the moral problems raised by the adoption and use of ICT and propose solutions to those moral problems.

ITC506 - Topics in Information Technology Ethics will cover the following topics:

  • Introduction to ICT ethics.
  • Introduction to critical thinking techniques.
  • Professionalism and professional ethics.
  • Ethical theories and analysis.
  • Privacy.
  • Security and crime in cyberspace.
  • Intellectual property.
  • Freedom of speech and Internet content regulation.
  • Emerging technologies and ethics.
  • ICT and Society.

Assessment

  1. Doing Ethics Technique (1000 words - 15%)
  2. Online Quiz (10 questions - 15%)
  3. Applying Ethical Theory (1300 words - 20%)
  4. Final Exam (50%)

Subject Availability

Session 1 (Feb), Session 2 (July), Session 3 (Nov)

The information above was accurate the time the subject was last run, but may change in future. Be sure to check the details in your subject outline upon enrolment.

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Abstract

This subject will employ a research, reporting and presentation approach using the latest ICT tools to examine and critically analyse a combination of the technical and management issues in contemporary infrastructure management, with a focus on business alignment. IT infrastructure Management evaluates new ICTs and case studies in the context of enterprise architecture. It is suitable for combinations of students in information technology, business administration and electronic commerce.

ITC540 - IT Infrastructure Management will cover the following topics:

  • Information systems.
  • IT infrastructure and support systems.
  • Data, text, and document management.
  • Network management and mobility.
  • Security, crime, compliance, and continuity.
  • E-business and e-commerce.
  • Mobile computing and commerce.
  • Web 2.0 and social media.
  • Operational planning and control systems.
  • Enterprise information systems.
  • Business intelligence and decision support.
  • IT strategic planning.

Assessment

  1. Assignment 1 (500 words - 3%)
  2. Assignment 2 (5 questions - 15%) 
  3. Assignment 3 (3 tasks - 32%)
  4. Final Exam (50%)

Subject Availability

Session 1 (Feb)

The information above was accurate the time the subject was last run, but may change in future. Be sure to check the details in your subject outline upon enrolment.

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Abstract

Change is a dynamic and perpetual process, and this subject introduces students to a range of theoretical and practical perspectives that facilitate a critical awareness of organisational change. The relationship between the organisation and the staff affected by change is examined through contemporary change-management thinking. Knowledge gained is applied to analyse organisational change issues and explore alternative courses of action.

MGT540 - Management of Change will cover the following topics:

  • The change context: What is organisational change and why does it happen; and internal and external reasons for change
  • The process of organisational change: How change is contructed; and who is involved in change management
  • Identification and critical evaluation of change interventions
  • Alternative perspectives to organisational change: Resistance; and ethical considerations
  • Making sense of organisational change: Communication; and changing organisational and occupational identity

Assessment

  1. Short Response Discussion Topics (200 words - 15%)
  2. Short Answer Questions (3600 words - 50%)
  3. Essay - Resistance to Change (2000 words - 35%)

Subject Availability

Session 2 (July), Session 3 (November)

The information above was accurate the time the subject was last run, but may change in future. Be sure to check the details in your subject outline upon enrolment.

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MGT549
Toxic Leadership
MGT580
Forecasting and Risk Assessment
MGT584
Leadership in Teams
MKT501
Marketing Management

Abstract

This subject aims to explore the effects of destructive leadership in organisations and groups and the behaviour of organisational / group leaders. This subject explores psychological, psychoanalytical and systemic approaches to assist in identifying, understanding and coping with toxic leadership styles and behaviours. The subject will also explore the interesting tension between the perception of dysfunctional leadership in organisations and groups where others may perceive the leaders as heroic or transformational. The subject will pose a range of difficult behaviours such as neglect of duty, abuse of power and unacceptable behaviours such as bullying. Students will work to develop practical strategies to identify and handle dysfunction in organisations and groups.

MGT549 - Toxic Leadership will cover the following topics:

  • Why good leadership is important
  • Introduction to toxic and destructive leadership
  • Why do people follow bad leaders?
  • The role of the external environment
  • Dominant types of toxic leaders
  • The dark side of transformational leaders
  • The role of followers and organisations
  • How to handle the toxic/destructive leader
  • How to help the toxic/destructive leader
  • Is the leader really toxic or destructive?
  • Recapping the importance of good leadership, successful systems and ethical governance

Assessment

  1. Toxicity in the workplace: Situational Analysis (1500 words - 25%)
  2. Participation (25%)
  3. Situational Analysis and Response Framework(3000 words - 50%)

Subject Availability

Session 2 (July)

The information above was accurate the time the subject was last run, but may change in future. Be sure to check the details in your subject outline upon enrolment.

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Abstract

This subject examines the identification, measurement and management of risk using multi-disciplinary techniques. The role of the decision maker and the role of decision making heuristics and bias are studied together with key qualitative and quantitative techniques used to model, measure and treat risk. The subsequent treatment of risk through risk retention, self insurance or the transfer and avoidance of risk is also examined. The subject allows students to identify these concepts from the perspective of a risk manager, e.g., establish risks in relation to individuals, property and legal liability. Whenever possible, study examples will be based on the real-world problems encountered in the work environment of students.

MGT580 - Forecasting and Risk Assessment will cover the following topics:

  • An Introduction to Risk
  • Types of Risk
  • Psychology of Risk
  • Role of the Individual
  • Modelling Risk
  • Qualitative Analysis
  • Quantitative Analysis
  • Ranking and Treating Risk
  • Transferring Risk
  • Personal Risk

Assessment

  1. Risk and the Individual (30% - 3000 words max)
  2. Modelling Risk (35% - 3000 words max)
  3. Strategies for Managing Risk (35% - 3000 words max)

Subject Availability

Session 1 (Feb), Session 2 (July), Session 3 (Nov)

The information above was accurate the time the subject was last run, but may change in future. Be sure to check the details in your subject outline upon enrolment.

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Abstract

Leadership in Teams will explore how leaders manage teams and how teams shape the requirements for effective leadership. Students will examine the theory and practice of leading productive teams and facilitating groups. The subject will identify the distinction between team leadership and team facilitation skills. Students will investigate their own ability to lead and facilitate teams utilizing team member’s knowledge and skills. This subject will identify the challenges involved in leading a team and guide students in their development of the skills needed to negotiate and facilitate the complexities of leading teams. Specific learnable skills such as relationship building, problem-solving, decision making, effective listening, and conflict resolution will be a focus to develop a personal understanding of thinking, coaching and leading styles.

MGT584 - Leadership in Teams will cover the following topics:

  • Leadership development model and self assessment
  • Leadership challenges when forming a team
  • Leading, coaching and facilitating teams
  • Leading teams - project management, virtual teams and cross-functional teams
  • Emotional intelligence and leadership
  • Leading through negotiation and conflict management
  • Team communication and socialisation
  • Leading in an intercultural environment
  • Gender issues in leadership

Assessment

  1. Work Styles in teams (500 words - 10%)
  2. Planning & launching a virtual team (2500 words - 40%)
  3. Pecha Kucha presentation (max 7 minutes - 10%)
  4. Leadership & group dynamics in a virtual team (2500 words - 40%)

Subject Availability

Session 2 (July)

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Abstract

Marketing is an enterprise-wide opportunity for any organisation to understand its customers and the markets they might wish to participate in. Marketing Management is concerned with identifying, entering and developing markets and aligning the organisation's resources to achieve its goals. This subject will introduce students to key ideas, philosophies and theories that make marketing an essential activity in any organisation. Specifically, students will investigate marketing's origins and how marketing can be contextualised in the organisation as a platform to align the organisation's goals with market demand. The subject will also encourage students to investigate and discuss how marketing, contemporary marketing and customer issues can be managed in the current environment.

MKT501 - Marketing Management will cover the following topics:

  • Drivers of contemporary marketing
  • The marketing environment
  • The marketing organisation
  • Market orientation
  • Researching the organisation
  • Services, product solutions and brands
  • The contemporary marketing mix and positioning
  • Markets, customers and target markets
  • Marketing communications
  • The marketing plan
  • The target market focused marketing plan as an organisational action tool

Assessment

  1. Corporate objectives and approaches to marketing (600 words - 15%)
  2. Markets segments and decision making (2500 words - 35%)
  3. Evaluating marketing strategy and recommendations (3000 words - 40%)
  4. Discussion Forum Contribution (10%).

Subject Availability

Session 1 (Feb), Session 3 (Nov)

The information above was accurate the time the subject was last run, but may change in future. Be sure to check the details in your subject outline upon enrolment.

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MKT525
Digital and Social Media Marketing

Abstract

Digital marketing is now ubiquitous. This subject develops the abilities required to plan and implement digital marketing strategies in a social media world and to integrate these with the organisations' broader marketing strategies. Students will examine how communication practices influence company motivations for creating a digital marketing strategy. Students will assess how the Internet is used as a sales and promotion medium for business to business (B2B), business to consumer (B2C) and consumer to consumer (C2C). They will also examine how social media has evolved as a standalone marketing tool, online consumer behavior and legal, ethical, measurement and evaluation issues that need to be addressed within digital and social media marketing programs.

MKT525 - Digital Marketing will cover the following topics:

  • Introduction to Digital Marketing
  • Communication practices applied to Digital Marketing
  • The digital Paradigm
  • Micro/Macro Environments
  • Marketing strategies for a Digital Ecosystem
  • Digital Marketing tactics
  • The Digital Marketing mix
  • B2B, B2C and C2C Digital Marketing
  • Building and Managing Content in a Digital Environment
  • Social Media Marketing
  • Mobile Marketing
  • Evaluation and Active Listening in a digital era
  • Measurement and ROI of digital strategies
  • Understanding the Law and Ethics in Digital Marketing

Assessment

  1. Blog: Introduction to your Organisation/Brand (200 words - 5%)
  2. Report: Digital Marketing Research and Audit 2500 words - 25%)
  3. Report: Digital Marketing Strategic Planning (3500 words - 35%)
  4. Report: Digital Marketing Tactical Execution (30%)
  5. Tactic Peer-to-Peer Response (150 words - 5%)

Subject Availability

Session 1 (Feb)

The information above was accurate the time the subject was last run, but may change in future. Be sure to check the details in your subject outline upon enrolment.

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Elective Industry Subjects (Choose 1 from):
ITE533
Cyber Security Management
MGI511
Project Management Fundamentals
MGI512
The Project Lifecycle
MGI514
Project Management Leadership

Abstract

This subject prepares students for the Certified Information Systems Management Certification (CISM), which is an international industry certification developed by ISACA. Students in this subject will investigate how to establish and maintain an information security governance framework along with the supporting processes to ensure that an organisation's information security strategy is aligned with its goals and objectives.

ITE533 - Cyber Security Management will cover the following topics:

  • Information security governance
  • Information security strategy
  • Security requirements
  • Risk management and compliance
  • Security policies
  • Asset classification models
  • Program development and management
  • Security incident management

Assessment

  1. Threat and Risk Assessment Report (2000-3000 words - 30%)
  2. Information Security Roadmap (12 Slides - 30%)
  3. Final Exam (40%)

Subject Availability

Session 2 (July)

The information above was accurate the time the subject was last run, but may change in future. Be sure to check the details in your subject outline upon enrolment.

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Abstract

This is an industry subject based on the Project Management Institute (PMI®) methodology (as defined by the PMBoK® - Project Management Body of Knowledge) to prepare students for subsequent PMP® (Project Management Professional) or similar certification. In this subject students will look at how to initiate, plan, control and complete projects effectively and ensure that projects are performed to meet objectives within specific cost and time constraints.

MGI511 - Project Management Fundamentals will cover the following topics:

  • Introduction to Project Management Principles
  • Project Integration Management
  • Project Scope Management
  • Project Time Management
  • Project Cost Management
  • Project Quality Management
  • Project Human Resource Management
  • Project Communications Management
  • Project Risk Management
  • Project Procurement Management

Assessment

  1. Blog Post & Reply (15%)
  2. Position Paper (2500 words - 35%)
  3. Project Management Plan (3500 words - 50%)

Subject Availability

Session 1 (Feb), Session 3 (Nov)

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Abstract

This subject is focused on the role of the entire Project Management Lifecycle as a means of delivering organisational change. The subject will guide the student from the start of a project idea, through planning, creation of deliverables and handover to the customer or client. An appreciation of what controls and processes are needed to maximise chances of long term success will be gained. This subject will particularly help the student understand and leverage the value and importance of those phases of the project lifecycle that precede and follow the execution phase.

MGI512 - The Project Lifecycle will cover the following topics:

  • Introduction to the Project Lifecycle and defining project success
  • Change management principles and how projects fit
  • Project definition and the business case
  • Process mapping and business analysis
  • The Project Management Plan
  • Creating a project scope and managing its changes
  • Project execution
  • The role of risk and quality on project success
  • Project communication
  • Project Closure and Handover

Assessment

  1. Online quiz (15%)
  2. An Article Critique(3000 words - 35%)
  3. Final Exam (50%)

Subject Availability

Session 1 (Feb), Session 2 (July)

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Abstract

This subject focuses on the leadership skills, knowledge and understanding required to deliver successful projects as the head of the project team. The typical and common challenges that threaten projects are explored in detail and participants learn how to predict, avoid and deal with these challenges for positive outcomes. Team leadership and management techniques are compared and analysed as well as techniques to handle common interpersonal challenges. The core project processes are explored in overview and particular focus is applied to risk, quality and communications. Students will learn how to effectively engage stakeholders and maintain positive support for their project whilst avoiding or overcoming typical obstacles to success.

MGI514 - Project Management Leadership will cover the following topics:

  • Project leadership versus management
  • Relationships between organisational structure, projects and those who lead them
  • Team leadership, EQ and culture
  • Dealing with conflict, politics and personalities
  • Obtaining project buy-in and alignment
  • Project integration and scope management
  • Time, cost and quality management
  • Project communications management
  • Project risk management
  • Implementing and leveraging project reporting

Assessment

  1. Online quiz (15%)
  2. Article Critique & Project Report (2500 words - 35%)
  3. Project Review Report (3000 words - 50%)

Subject Availability

Session 3 (Nov)

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MGI515
IT Service Quality Management
MGI516
IT Governance
MGI518
Program and Portfolio Management
MGI522
Developing Solutions

Abstract

The subject covers the interpretation and application of the ISO/IEC 20000 standard and the Information Technology Infrastructure Library (ITIL), including how to develop the service management capability of an organisation and assess its readiness for certification within the ISO/IEC 20000 Certification Scheme. The subject will also help students prepare for a range of ITIL industry certifications and undertake an ISO/IEC 20000 readiness gap analysis.

MGI515 - IT Service Quality Management will cover the following topics:

  • The principles of Service Quality Management
  • The ITIL set of practices
  • Management and improvement of ITSM (IT Service Management Forum) processes
  • Control of IT Services
  • Alignment of IT and the business
  • Delivery of IT services
  • Support of IT services
  • Introduction to ISO 20000
  • The road to certification
  • Certification issues

Assessment

  1. Forum Post/Discussion (20%)
  2. A Solution Plan - ITIL (3500 words - 40%)
  3. Solution Plan - ISO 20000 (3000 words - 40%)

Subject Availability

Session 3 (Nov)

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Abstract

This subject helps students prepare for industry certification in the Control Objectives for Information and Related Technology (COBIT) framework which defines a set of generic processes for the management of IT. Students will use an IT Balanced Scorecard (BSC) approach to explore issues in IT Governance relevant to IT practitioners, which will allow students to develop the skills needed to evaluate and implement IT Governance measures across a variety of organisational types.

MGI516 - IT Governance will cover the following topics:

  • The principles of IT Governance
  • IT Governance and IT management issues
  • Responsibility for IT Governance
  • Approaches to IT Governance
  • COBIT Framework
  • IT Governance Frameworks
  • Corporate Governance of IT
  • IT Balanced Scorecard
  • Frameworks, standards and best practices
  • Evaluating IT Governance
  • Applying IT Governance approaches

Assessment

  1. Article Critique (2000 words - 15%)
  2. Position Paper (35%)
  3. Final Exam (50%)

Subject Availability

Session 1 (Feb)

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Abstract

Program management encompasses the coordinated management of multiple projects designed to implement strategies and deliver specific benefits. Portfolio management encompasses those programs and projects needed to achieve strategic business objectives. This subject gives students the skills and understanding required for coordinated management of multiple projects directed toward strategic business and organisational objectives. Students will learn the Project Management Institute (PMI®) processes for both program and portfolio management and will be able to apply them in the correct context and situation.

MGI518 - Program and Portfolio Management will cover the following topics:

  • Introduction and definitions of project, programs and portfolios
  • Integrating projects into programs or portfolios
  • Defining Program Scope and its boundaries
  • Time, cost, quality, and resources for programs
  • Communication between PMO, projects and stakeholders
  • Risk Management between programs and projects
  • Program/Portfolio integration
  • Managing Stakeholders at the program level
  • Governance of Programs and Portfolios
  • Using portfolios for strategic change

Assessment

  1. Online quiz (15%)
  2. An Article Critique (4100 words - 45%)
  3. Final Exam (40%)

Subject Availability

Session 2 (July)

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Abstract

In this subject students will learn how to research business problems and develop solutions that meet business priorities using current solution-based investigation principles. Students will also learn how to define clear objectives and strategies for managing a business relationship and generating stakeholder buy-in and alignment.

MGI522 - Developing Solutions will cover the following topics:

  • Concepts & Buyer Needs
  • SPIN - Situation & Problem Questions
  • SPIN - Implication & Need/Payoff Questions
  • Solution Selling
  • Leveraging Relationships
  • Existing Customers
  • Capability & Solution Design
  • Closing
  • Objections & Competition
  • Management, Tools & Technologies

Assessment

  1. Online quiz (15%)
  2. Solution Proposal (3500 words - 35%)
  3. Final Exam (50%)

Subject Availability

Session 3 (Nov)

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MGI530
Business Analysis Foundation

Abstract

This subject provides a foundation into the concepts and skills of business analysis and its implementation. The subject follows the core of the Introductory Certificate in Business Analysis (ICBA) from the Business Analyst International Qualifications (BAIQ) and is enhanced with practical application knowledge. The subject covers the entire process from problem investigation through requirements and information gathering to solution engineering. It examines stakeholder communication and buy-in principles as part of the solution process, as well as change management and implementation. This subject covers the entire process of identifying, solving, and selling solutions to business problems.

MGI530 - Business Analysis Foundation will cover the following topics:

  • Introduction: the role of business analysis
  • The BA life cycle within enterprise
  • Requirements elicitation
  • Analysing requirements
  • Documenting requirements
  • Validating and managing requirements
  • Preparing for the Introductory Certificate in Business Analysis industry examination
  • Tools and techniques
  • Stakeholder buy-in and communication
  • Business analysis and technology
  • Implementation and change management

Assessment

  1. Blog Post and Reply (20%)
  2. Online Exam (20%)
  3. Graphical Presentation (20%)
  4. Assignment question (3000 words - 40%)

Subject Availability

Session 2 (July)

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Sample Assessments

Sample Assessment

Assessments in your subjects will take a variety of forms, all designed to test and enhance your learning. You might be called upon to sit an exam, write a marketing plan, design an application, produce a video presentation, sit a quiz or any number of tasks. Why not try a small sample based on the core subject MGI521 – Professional Communications?

  1. Which of the following is the best description of the role of context in communications?
    1. A frame of reference within which conceptual rules should apply.
    2. A separation of one situation from another.
    3. An understanding of how the content might apply to the concepts
    4. All of the above are useful descriptions of the role of context.
  2. There are several types of language we should limit or avoid in professional writing. Which of the following is NOT considered one of these?
    1. Technical language
    2. Dramatic language.
    3. Exaggeration or embellishment.
    4. Slang or colloquialisms.
  3. If you need to have a complex but urgent discussion with someone, which of the following is the best way to use instant messaging to achieve your purpose?
    1. Use the IM to make arrangements for a more direct verbal conversation.
    2. Use the IM immediately to get the key points of your urgent message across.
    3. To ask them to urgently check their email for your complex message.
    4. Nothing, IM should not be used for this at all.
  4. Which of the following messages is least likely to be effective if given using email?
    1. A suggestion that all staff contribute to buy biscuits for the coffee room
    2. A notice to a client that you will not be able to meet their expectationsli>
    3. A complaint about a colleague’s personal behaviour.
    4. A request to a colleague to meet after work for drinks.
  5. Of the three vectors of change, what is the purpose or role of the emotional vector in the user experience?
    1. To manipulate their desires in the direction you want them to go.
    2. To make the user happy or otherwise positive.
    3. To help the user to like the author or what they say.
    4. To help the user find a reason to invest energy or effort.
  6. The most important thing we should clarify before writing any professional communication is…?
    1. Its purpose.
    2. Its intended recipient.
    3. Our disposition.
    4. The medium we should use.
  7. In the absence of fact or true understanding we tend to:
    1. Create assumptions to fill the gap.
    2. Enquire to find out more.
    3. Ignore what is not there.
    4. Rely on the opinion of others.
  8. In email, what is the main purpose of the content of the subject line?
    1. To get as much of the message across as possible in case the email is not read.
    2. To stand out more than all the other emails in the recipient’s inbox.
    3. To help the reader decide whether or when to read the email.
    4. All of the above.
  9. If two people share a similar understanding of a situation following a communications interaction and they are both aware that each of them has a similar understanding – what do we call this?
    1. Agreement.
    2. Meaning.
    3. The motivational vector of change.
    4. Alignment

Answers: D, A, A, C, D, A, A, C, D

Entry requirements

Applicants without a tertiary qualification may be admitted to the Graduate Certificate in Business Administration (Computing) on the basis of professional attainment and/or work experience.

Upon successful completion of the Graduate Certificate, students will also be eligible for admission to the Master of Business Administration (Computing).

Information on applying can be found on the How to Apply help page.

Master of Business Administration (Computing)

The Graduate Certificate in Business Administration (Computing) is designed in partnership with the Master of Business Administration (Computing). The Graduate Certificate can be stand alone or, upon successful completion, students may proceed (with full credit) into the Master of Business Administration (Computing).

Fees

Domestic Students
$3150 AUD per subject
International Students
$3250 AUD per subject

Students who complete a Graduate Certificate and then choose to proceed into the Master of Business Administration (Computing) attract a 10% alumni discount on their fees for their Masters enrolment.

More information on Fees can be found on the Fees page.

If you want to reduce your cost per course you may be eligible for credit.

Credit

Academic credit is available to students who can provide proof they have passed relevant industry certification examinations or who have completed previous study. No fees are charged for subjects students receive credit for.

Prospective students can obtain an estimate of credit entitlements from Industry Examinations by filling out the Credit Eligibility Form.

NOTE: The actual level of credit awarded will be confirmed upon acceptance into the Degree.

Find out more with a personalised assessment of your eligibility, or apply now!